Refund policy

Last updated: 2026-08-26

At Sleep & Silk we want you to love sleeping on silk. Every pillowcase is backed by our 30-Night Money-Back Guarantee. If you are not happy with your purchase, we will make it right.

Our 30-Night Money-Back Guarantee

You have 30 days from the date your order is delivered to request a refund. This is a real sleep trial, so go ahead and use it. Sleeping on your pillowcase during those 30 nights will never count against your refund.

How to start a return

  1. Email us at hello@sleepandsilk.com within 30 days of delivery.
  2. Include your order number, the email address used at checkout, and which item you would like to return.
  3. Tell us briefly what did not work for you, so we can keep improving.

We aim to respond within 2 business days with your return instructions. Please wait for that reply before sending anything back, so your return can be matched to your order.

Return conditions

  • Returns must be requested within 30 days of delivery and approved by us before shipping.
  • Normal use during your 30 nights is expected. We simply ask that the pillowcase comes back clean and undamaged, beyond that ordinary use.
  • Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect.
  • We never charge a restocking fee.

When your refund is approved

  • Refunds are issued to your original payment method.
  • Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
  • Original shipping charges, if any, are non-refundable unless the item arrived damaged or the wrong item was sent.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, email hello@sleepandsilk.com within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund, including any shipping you paid. In these cases we cover the return ourselves.

Items that cannot be refunded

  • Requests made more than 30 days after delivery.
  • Gift cards.

Order changes and cancellations

We process orders quickly so they reach you fast. If you need to change or cancel an order, email us within 12 hours of placing it and we will do our best to help. Once an order has been fulfilled, it cannot be cancelled, but it is still covered by the 30-Night Money-Back Guarantee above.

Questions

Email hello@sleepandsilk.com and a real person will help you.

Sleep & Silk is a brand of Lunea Brands.